FAQ
Welcome to Candle by Faith's FAQ page — we're here to help!
If you don’t see your question answered below, feel free to reach out at candlebyfaith@gmail.com or through our contact form.
What are your candles made of?
Our candles are hand-poured in small batches using a natural soy wax blend for a clean, even burn. We use premium fragrance oils and lead-free cotton wicks to ensure a safe and beautiful candle experience.
How long do the candles burn?
Burn time varies by size:
7 oz candles: ~35–40 hours
9 oz candles: ~45–50 hours
To get the most out of your candle, allow the wax to melt edge-to-edge on the first burn and always trim the wick to ¼ inch.
When will my order ship?
Orders are typically processed and shipped within 2–3 business days. Once shipped, you’ll receive a tracking number via email. Delivery usually takes 3–7 business days within the U.S.
Do you ship internationally?
At this time, we only ship within the United States. We're working on expanding — stay tuned!
What payment methods do you accept?
We accept major credit cards, PayPal, Venmo, and Shopify Secure Checkout. Apple Pay and Google Pay may also be available depending on your device.
Is it safe to leave a candle burning?
Never leave a candle unattended. Always burn within sight, away from flammable materials, children, and pets. For best safety:
Trim the wick before each use
Keep the melt pool free of debris
Burn in 2–4 hour intervals
What if my candle arrives damaged?
We do our best to pack each order with love and care, but if your candle arrives damaged, please email candlebyfaith@gmail.com within 3 days of delivery with a photo of the issue. We’ll make it right.
Do you accept returns or exchanges?
Due to the nature of our handmade products, all sales are final. However, if there’s a problem with your order, please reach out — we’re happy to help and want you to love your candle!
Do you offer custom or gift orders?
Yes! We love helping you celebrate special occasions. We offer custom labels, gift wrapping, and personalized scent pairings. Contact us atcandlebyfaith@gmail.com or DM us on Instagram @rosamartins_space for more details.